Late last year, President and CEO John W. Mitchell created a new position for IPC: vice president of member success. That title may strike some people as unusual, but Sanjay Huprikar isn’t among them.
He’s is very familiar with the title, having been the director of customer success at a software company before becoming IPC’s first vice president of member success late last year.
The software company, LLamasoft Inc. of Ann Arbor, Mich., is a supply chain design software and technology solutions company. That job gave him background into many of the issues that concern IPC members. Before joining LLamasoft, he held positions of increasing responsibility at Motorola, Knowles Electronics, ISCO International, Novarra and SmartOps Corp. Huprikar wasn’t surprised to see IPC focus on member success. The first line in IPC’s mission statement is “IPC is a global trade association dedicated to furthering the competitive excellence and financial success of its members.” He said the job title provides a strong focus for members and potential members.
As he explained, the title’s purpose is twofold. IPC wants to clearly articulate the key component of the mission statement. That being, at the end of the day IPC is focused on the success of its members. The other facet of the strategy is beneath this layer; he is helping IPC create a structure that ensures the organization walks the walk and talks the talk.